Diagnosis & Removal plus Protection

Laptop Secured By ChainsOur Diagnosis & Removal plus Protection Solution will provide you with the latest and most effective security software suite after your system has been deemed functional upon completing the necessary virus diagnosis and removal.

In the event that your PC has been heavily infected, the operating system may become unstable or vulnerable to future virus infections and infections may even return after removal. In these extreme cases, our "Disaster Recovery" service is recommended to provide you with a complete computer repair solution.

Services Include:

  • Examination of the PC to detect viruses and malicious software
  • Startup/Shutdown Optimization
  • Browser Reconfiguration
  • Registry Cleanup
  • Temporary File Removal
  • Removal of viruses and malicious software if possible
  • An Anti-Virus Security Suite** will be installed, updated and configured to protect your PC. You will be instructed how to use the software if necessary.

** - The Anti-Virus Security Suite that will be installed on your PC will be determined at the time of service. The brand, version and type of software that we install is chosen based on the performance of available software suites, quality of virus removal and protection and the unique needs of each client. If you have any questions, please ask us about our current software suites.

Remote Service

In some cases, this service can be provided remotely*. This saves you time and money as you do not need to bring your PC to us or have a technician dispatched to your location. If you are interested in remote service, please contact us.

Note: Remote Service requires a broadband Internet connection to perform properly. Connections that are slow or unstable may prevent us from performing services remotely. In these cases, you may bring your computer to us for service. Remote Service can be performed on any computer system connected to the Internet, most anywhere in the world.

* - Certain Remote Services such as Spyware/Virus removal cannot always be completed remotely depending on certain circumstances such as but not limited to: insufficient internet connection speed, virus or spyware infections that prevent the technician from completing the service and/or hardware issues.

If an ECS Technician is unable to complete service remotely, the PC may be brought to our shop for further servicing at no additional charge**. If you are unable to bring your PC to our shop, on-site Service can be requested for an additional charge.

** - No additional charges will be incurred for in-shop service so long as the services performed fall within the scope of the originally requested services. If additional services are required to complete repairs on your PC, an ECS Technician will contact you before completing service to discuss your options.